At Sistach, we firmly believe in the importance of fostering a safe, ethical, equitable, and trustworthy environment for all our employees, clients, and partners.

For this reason, we have implemented a robust Ethics Hotline that allows anyone to report potential misconduct or ethical violations they may have observed within our organization.

WHAT ISSUES CAN BE REPORTED?

You can report through the Ethics Hotline any incidents that you believe may constitute a breach of legal regulations, the Code of Ethics, or any applicable internal regulations, such as:

• Conduct related to fraud and corruption.

• Conduct related to occupational health and safety.

• Discrimination and harassment in the workplace.

• Conduct related to information security, data protection, and securities markets.

• Anti-competitive practices.

• Conduct that violates human rights or harms the environment.

• Other possible criminal or administrative offenses.

KEY FEATURES:

Confidentiality: We understand that confidentiality is essential to encourage people to report wrongdoing. We guarantee absolute confidentiality throughout the entire process and protect the whistleblower's identity to the fullest extent permitted by law. This includes the option to report anonymously.

Impartial Investigation Process: Once a report is filed, our team of experts will thoroughly investigate the matter objectively and diligently, in accordance with internal regulations and applicable legislation. Throughout the entire process, the rights of all involved will be respected, particularly the presumption of innocence.

Protection Against Retaliation: We do not tolerate any form of retaliation against whistleblowers acting in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and Follow-up: Once the investigation is complete, we will take the necessary actions to address the identified problem and, where possible, take corrective measures to prevent future violations. Furthermore, we are committed to keeping the whistleblower informed about the progress and resolution of their complaint, whenever possible and permitted by law.

HOW TO SEND A COMMUNICATION?

There are 2 options:

Instructions:

1. Download the co-resol app. It's free and available on the App Store and Google Play.
2. Tap the "Click" button and then enter the sistach code.
3. Select the person or department you want to send your message to. If you're unsure who to contact, don't worry; any of the available representatives will forward it to the appropriate person, always respecting confidentiality.
4. Write your message, being as specific as possible. You can attach images or documents.
5. Identify yourself or select the anonymous option. In either case, you must accept the Privacy Policy.
6. Once you've completed these steps, you'll receive a message acknowledging receipt of your click.
7. Follow-up communication will be conducted via a secure chat until the click is closed.

B. THROUGH A WEBSITE:

You can access it through this link:

https://co-resol.bcnresol.com/webclick

Instructions:
1.Click the "Click" button and then enter the Sistach code.
2.Select the person or department you want to send your message to. If you're unsure who to contact, don't worry; any of the available representatives will forward it to the appropriate person, always respecting confidentiality.
3.Write your message, being as specific as possible. You can attach images and documents.
4.Identify yourself or select the anonymous option. In either case, you must accept the Privacy Policy.
5.If you choose to remain anonymous, you will receive a unique identifier code and password that you must save to maintain communication, via a secure chat, regarding the status of your click.

Important:

This Ethics Channel is not an emergency service. Do not use this channel to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the designated channels.